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call management

Sipwise releases ALE Visual Auto-Attendant (VAA) as flexible call flow engine for easy routing and call management.

For companies – ranging from smaller to larger businesses – a telephone call is the first point of contact. Sipwise now released a new product for easy routing calls and call management within an enterprise: The Alcatel Lucent Enterprise (ALE) Visual Auto-Attendant (VAA). It is a graphically designable call flow engine for the Sipwise C5 Softswitch (NGCP). The extending feature is a powerful business routing and calls answering/IVR (Interactive Voice Response) module.

VAA as an Easy Call Management and personalization tool

Ever called a company and been put on hold in the waiting loop? No matter with which request a customer or business partner contacts an enterprise, the caller never wants to hear one thing: a busy signal.

The VAA from Sipwise provides professional handling of calls with a virtual receptionist that enables a 24/7 availability without the intervention of a staff member. This way, the caller gets around-the-clock assistance – no matter of the time the person dials the company’s number. The telephone call starts off with a kind greeting and opens the conversation with the company’s jingle or announcements from a pleasant voice. The caller is immediately drawn into the company’s brand world. Sipwise’s VAA offers the opportunity of a personalized greeting by integrating the database and contact centre of an enterprise into the VAA.

For even more convenience, the software allows an IVR option with SQL and HTTP connector which routes the calls based on information of the company’s database. The VAA simplifies the process of a telephone call for both sides – for the caller and the company: The easy routing directs the caller automatically to the desired employee, department or its voicemail with TTS (Text to Speech) and ASR (Automatic Speech Recognition). The VAA recognises the typed or spoken menu system (e.g. “press/say 1 for service etc.) and routes the caller to mobile phones, landline phones or VoIP phones numbers.

VAA call management with a user-friendly interface

The mechanism of the VAA is an easy to use software. The graphical interface enables simple management by drag-and-drop building blocks to create call routing based on business hours and (holiday) calendars. As an intuitive software, the VAA does not require any high-level IT-skills and therefore, reduces the training time for the personnel.

The web interface – which includes a dashboard and reporting area – can be used by multiple customers. Each of them has its own private view which enables resellers multi-tenant features for their customers. With the script block, companies can add additional functionalities based on their business needs.

The VAA software is scalable as it is ready to use for smaller and larger multi-site organizations and offers SIP-based connectivity to communication servers.

About Sipwise

Sipwise unified communication platforms are targeted at fixed, converged and wireless service providers supporting a variety of access technologies like Cable, xDSL, FTTx, WiFi and WiMAX, as well as “Over-the-Top” operators.

With years of expertise in VoIP and UC solutions, Sipwise works with clients on all continents and is servicing over 100 commercial deployments and more than 60 Telcos. Sipwise offers an unbeaten price-to-performance ratio to communication service providers with ease of integration towards their technical OSS and BSS infrastructure, as well as outstanding flexibility.

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