16. Platform Security, Performance and Troubleshooting

16.1. Sipwise SSH access to sip:provider CE
16.2. Firewalling
16.2.1. Firewall framework
16.2.2. NGCP firewall configuration
16.2.3. IPv4 System rules
16.2.4. Custom rules
16.2.5. Example firewall configuration section
16.3. Password management
16.3.1. The "root" account
16.3.2. The "administrator" account
16.3.3. The "cdrexport" account
16.3.4. The MySQL "root" user
16.3.5. The "ngcpsoap" account
16.4. SSL certificates.
16.5. Securing your sip:provider CE against SIP attacks
16.5.1. Denial of Service
16.5.2. Bruteforcing SIP credentials
16.6. Topology Hiding
16.6.1. Introduction to Topology Hiding on NGCP
16.6.2. Configuration of Topology Hiding
16.6.3. Considerations for Topology Hiding
16.7. System Requirements and Performance
16.8. Troubleshooting
16.8.1. Collecting call information from logs
16.8.2. Collecting SIP traces

Once the sip:provider CE is in production, security and maintenance becomes really important. In this chapter, we’ll go through a set of best practices for any production system.

16.1. Sipwise SSH access to sip:provider CE

The sip:provider CE provides SSH access to the system for Sipwise operational team for debugging and final tuning. Operational team uses user sipwise which can be logged in through SSH key only (password access is disabled) from dedicated access server jump.sipwise.com only.

To completely remove Sipwise access to your system, please execute as user root:

root@myserver:~# ngcp-support-access --disable && apt-get install ngcp-support-noaccess

you have to execute the command above on each node of your sip:provider CE system!


please ensure that the script complete successfully:

  * Support access successfully disabled.

If you need to restore Sipwise access to the system, please execute as user root:

root@myserver:~# apt-get install ngcp-support-access && ngcp-support-access --enable

please ensure that the script complete successfully:

  * Support access successfully enabled.

16.2. Firewalling

16.2.1. Firewall framework

The sip:provider CE runs a wide range of services. In order to secure the platfrom while allowing access to the sip:provider CE, the NGCP configuration framework provides a set of predefined network zones. Services are aggregated into appropriate zones by default. Zones are assigned to network interfaces (and VLANs if applicable) in /etc/ngcp-config/network.yml.


Though the default firewall setup provided by the NGCP configuration framework provides a safe setup for sip:provider CE, security audits of the platform performed by qualified engineers before commissioning the platform into service are strongly recommended. Customization of the setup requires in-depth knowledge of firewalling principles in general and the netfilter facility in particular.

Table 14. NGCP network zones

Zone nameDescription


Internal cluster interface providing internal cluster communications between cluster pairs (heartbeat) and synchronization of data and configuration


Interface to conect external monitoring appliances (SNMP)


Interface for external RTP media relay between sip:provider CE and endpoints (e.g. user agents, peers)


Interface for external SIP signalling between sip:provider CE and endpoints (e.g. user agents, peers)


Interface for internal signalling, e.g. between load-balancers, proxies and applications servers


Interface providing external access to the sip:provider CE command line interface


Interface providing access to the customers' self-care Web panel


Interface for access to the administrative Web panel, its REST APIs and internal API communications


Additional custom zones may be configured, but will not be automatically integrated into the firewall configuration.

To facilitate firewall functionality, sip:provider CE uses the Kernel’s netfilter facility and iptables-persistent as an interface to netfilter. Netfilter is using tables and within that chains to store rules in this hierarchy: tablechainrule. Default firewall setups of sip:provider CE do not use netfilter tables nat and raw, but only default table filter.


Custom nat rules for IPv4 and IPv6 may be added in file /etc/ngcp-config/config.yml in sections security→firewall→nat_rules4 and security→firewall→nat_rules6.

Each chain deploys a default policy handling packets which did not trigger and rule in a prticular chain.

Table 15. NGCP netfilter default policies

ChainDefault policyDescription



Handling all packets directly destined for a sip:provider CE node (only packets matching a rule are allowed)



Handling all packets received by a sip:provider CE node and destined for another, non-local IP destination (no default rules added)



Handling all packets originating on a sip:provider CE node (no default rules added)



Container for rptengine rule to allow the rule to persist even when the Kernel module is unloaded (e.g. during upgrades)

The default firewall setup provided by sip:provider CE:

  • adds rules to INPUT to secure access to platform and services
  • blocks all traffic from and to FORWARD
  • allows all OUTPUT traffic

16.2.2. NGCP firewall configuration

The sip:provider CE comes with a preconfigured set of firewall rules, which can be enabled and configured in /etc/ngcp-config/config.yml in section security→firewall. Refer to Section 1.29, “security” for available configuration options.

Firewall configuration is applied by running ngcpcfg apply. However, this will not activate new rules automatically to avoid inadvertent self-lockout. To finally activate new firewall rules run iptables-apply. This will prompt for another system logon to verify access remains available. If the prompt is not confirmed, firewall rules will automatically be reverted to the previous state re-enabling access to the command line.


The NGCP firewall subsystem by default is disabled in /etc/ngcp-config/config.yml key security.firewall.enable: no. This is to avoid blocking any traffic inadvertently during installation. After the firewall subsystem has been configured appropriately, it needs to be enabled by setting security.firewall.enable: yes in /etc/ngcp-config/config.yml.

16.2.3. IPv4 System rules

The following set of rules is added by the system upon activation of the firewall subsystem. Individual system rules are configured in /etc/ngcp-config/templates/etc/iptables/rules.v4.tt2 and /etc/ngcp-config/templates/etc/iptables/rules.v6.tt2

Table 16. Firewall system rules





-p udp -j rtpengine

Redirects all incoming UDP packets to chain rtpengine (putting RTPENGINE rule into a dedicated chain allows for the rule to persist even when the Kernel module gets unloaded, e.g. during upgrades)




-p udp -j RTPENGINE --id 0

Feeds all RTP packets to RTPENGINE Kernel module




-i lo -j ACCEPT

Accept all packets received by local loopback interface





Accept all incoming packets tied to related or established connections




-p icmp -m icmp --icmp-type 8 -j ACCEPT

Accept all ICMP echo messages




-p icmp -m icmp --icmp-type 0 -j ACCEPT

Accept all ICMP echo reply messages




-A INPUT -p ipv6-icmp -j ACCEPT

Accept all ICMPv6 messages




-j cluster

Divert all incoming packets to the cluster chain




-s <node_ip> -j ACCEPT

Set of rules white-listing all IP-addresses owned by the NGCP platform for incoming traffic




-p tcp --dport <ossbss.port> -j ACCEPT

Set of rules for all api_int interfaces accepting all incoming packets for API port defined in /etc/ngcp-config/config.yml with key ossbss.port




+-p udp -s <snmpclient_ip> --dport 161 -j ACCEPT

Set of rules for all mon_ext interfaces based on a list of IPs for all SNMP communities configured in checktools.snmpd.communities




-p udp --dport <rtpproxy.minport>:'<rtpproxy.maxport>' -j ACCEPT/name

Set of rules for all rtp_ext interfaces accepting all incoming packets for RTP port range defined in /etc/ngcp-config/config.yml with keys rtpproxy.minport and rtpproxy.maxport (see note below for custom options)




-p udp --dport <kamailio.lb.port> -j ACCEPT

 Set of rules for all sip_ext interfaces accepting all packets on the loda balancer’s SIP signalling port defined in /etc/ngcp-config/config.yml with key kamailio.lb.port (UDP)




-p tcp --dport <kamailio.lb.port> -j ACCEPT

 Set of rules for all sip_ext interfaces accepting all packets on the loda balancer’s SIP signalling port defined in /etc/ngcp-config/config.yml with key kamailio.lb.port (TCP)




-p tcp --dport <kamailio.lb.tls.port> -j ACCEPT

 Set of rules for all sip_ext interfaces accepting all packets on the loda balancer’s SIP signalling port defined in /etc/ngcp-config/config.yml with key kamailio.lb.tls.port (TCP/TLS)




-p tcp --dport 5222 -j ACCEPT

Set of rules for all sip_ext interfaces accepting all packets on TCP port 5222 (XMPP client)




-p tcp --dport 5269 -j ACCEPT

Set of rules for all sip_ext interfaces accepting all packets on TCP port 5269 (XMPP server)




-p tcp --dport <pushd.port> -j ACCEPT

Set of rules for all sip_ext interfaces accepting all packets incoming for the pushd server port configured in /etc/ngcp-config/config.yml with key pushd.port




-A INPUT -i <ssh_ext_interface> -p tcp -s <sshd.permit_support_from> --dport sshd.port -j ACCEPT

List of rules to accept incoming packets for SSH on all ssh_ext interfaces from hosts configured in /etc/ngcp-config/config.yml with key sshd.permit_support_from




-p tcp --dport <www_admin.http_csc.port> -j ACCEPT

List of rules to accept incoming packets for the Customer Self Care interface defined in /etc/ngcp-config/config.yml with key www_admin.http_csc.port on all web_ext interfaces




-p tcp --dport <www_admin.http_admin.port> -j ACCEPT

List of rules to accept incoming packets for the Admin Panel interface defined in /etc/ngcp-config/config.yml with key www_admin.http_admin.port on all web_int interfaces


To function correctly, the rtpengine requires an additional iptables rule installed. This rule (with a target of RTPENGINE) is automatically installed and removed when the rtpengine starts and stops, so normally you don’t need to worry about it. However, any 3rd party firewall solution can potentially flush out all existing iptables rules before installing its own, which would leave the system without the required RTPENGINE rule and this would lead to decreased performance. It is imperative that any 3rd party firewall solution either leaves this rule untouched, or installs it back into place after flushing all rules out. The complete parameters to install this rule (which needs to go into the INPUT chain of the filter table) are: -p udp -j RTPENGINE --id 0


Some of the parameters used to populate the firewall rules automatically may contain hostnames instead of IP addresses. Since firewall rules need to be configured based on IP addresses by design, the NGCP configuration framework will lookup such hostnames during ngcpcfg apply and expand them to the IP addresses as returnd by gethostbyname. If DNS resolving changes for such hostnames due to changes to DNS the rules will not update automatically. Another run of ngcpcfg apply will be needed to reperform the lookup and update the rules to reflect chages in DNS. If this step is omitted, clients may be locked out of the system.


By default, the rules for the rtp_ext zone are created with a target of ACCEPT. It is optionally possible to create these rules with another iptables chain as target, and instruct the RTP proxy to dynamically manage individual rules for each running call in this chain. If this is enabled, the chain with the name given in the /etc/ngcp-config/config.yml key rtpproxy→firewall_iptables_chain will be created as empty, leaving the effective target for UDP packets within the RTP port range as the table’s default policy (normally DROP). The RTP proxy will then dynamically created one ACCEPT rule for each open RTP media port in the given chain when a call starts, and delete it when the call is finished. It should be noted that dynamically creating and deleting iptables rules can incur a singificant performance overhead, especially in scenarios with high call volumes, and it is therefore not recommended to enable this feature in such cases.

16.2.4. Custom rules

The NGCP configuration framework allows to add custom rules to the firewall setup in /etc/ngcp-config/config.yml. The custom rules are added after the system rules. Hence, they apply for packets not matched by the systems rules only.

Example custom rule to whitelist all IPv4 traffic from network interface eth1.301 effectively making VLAN 301 a trusted network:

  - '-A INPUT -i eth1.301 -j ACCEPT'

Example custom rule to accept incoming traffic from monitoring station for an optionally installed check_mk agent:

  - '-A INPUT -p tcp -s --dport 6556 -j ACCEPT'

To add hosts or networks to the SSH whitelist they can be either added to key sshd.permit_support_from in /etc/ngcp-config/config.yml or a custom rule may be used:

  - '-A INPUT -s --dport 22 - j ACCEPT'
  - '-A INPUT -s --dport 22 -j ACCEPT'

In custom rules keys from /etc/ngcp-config/config.yml cannot be referenced. Thus, the values need to be manually looked up, hard coded, and kept in sync manually. This is by design of YAML.

16.2.5. Example firewall configuration section

An example for NGCP firewall configuration in /etc/ngcp-config/config.yml enabling both the firewall subsystem and the logging facility may look like:

    enable: 'yes'
      enable: 'yes'
      file: '/var/log/firewall.log'
      tag: 'NGCPFW'
      input: 'DROP'
      forward: 'DROP'
      output: 'ACCEPT'
      - '-A INPUT -i eth0 -j ACCEPT'

16.3. Password management

The sip:provider CE comes with some default passwords the user should change during the deployment of the system. They have been explained in the previous chapters of this handbook.


Many NGCP services use MySQL backend. Users and passwords for these services are created during the installation. These passwords are unique for each installation, and the connections are restricted to localhost. You should not change these users and passwords.

16.3.1. The "root" account

The sip:provider CE’s super-user account comes with a preconfigured password. It is imperative that this password is changed by the operator immediately after the sip:provider CE is shipped and before it is connected to any potentially unsecure public or private network using a secure password in compliance with existing password policies of the operator. The "root" password must not be shared outside of the operator’s organization including Sipwise engineers. The "root" password must not be shared in any publicly accessible communications including e-mail or ticketing systems.

To change the root password log into the freshly deployed system as "root" using the preconfigured password and execute:

root@myserver:~# passwd

Then follow the prompts to change the password.

The Vagrant/VirtualBox/VMWare sip:provider CE images come with more default credentials which should be changed immediately:

  • The default password of the system account root is sipwise. A password must be changed immediately using command passwd root.
  • SSH authorized_keys for users root and sipwise should be wiped out using command rm ~root/.ssh/sipwise_vagrant_key ~sipwise/.ssh/sipwise_vagrant_key for VirtualBox/VMWare images (skip the step if you use Vagrant).

16.3.2. The "administrator" account

The sip:provider CE Web-interface comes with a preconfigured "administrator" account deployed with a default password. This account can be considered the NGCP application super-user and has far-reaching access to application specific settings via the Web-interface. It is imperative that the password for this account is changed by the operator immediately after the sip:provider CE is shipped and before it is connected to any potentially unsecure public or private network using a secure password in compliance with existing password policies of the operator. The "administrator" password must not be shared outside of the operator’s organization including Sipwise engineers. The "administrator" password must not be shared in any publicly accessible communications including e-mail or ticketing systems.

The password for the "administrator" account can be changed via the Web-interface.

16.3.3. The "cdrexport" account

The login for the system account cdrexport is disabled by default. Although this is a jailed account, it has access to sensitive information, namely the Call Detail Records of all calls. SSH keys should be used to login this user, or alternatively a really strong password should be used when setting the password via passwd cdrexport.

16.3.4. The MySQL "root" user

The root user in MySQL has no default password. A password should be set using the mysqladmin password command.

16.3.5. The "ngcpsoap" account

Generate new password for user ngcpsoap to access the provisioning interfaces, see the details in Section 10, “Provisioning REST API Interface”.

16.4. SSL certificates.

The sip:provider CE provides default, self-signed SSL certificates for SSL connections. These certificates are common for every installation. Before going to production state, the system administrator should provide SSL certificates for the web services. These certificates can either be shared by all web interfaces (provisioning, administrator interface and customer self care interface), or separate ones for each them can be used.

  • Generate the certificates. The customer self care interface certificate should be signed by a certification authority to avoid browser warnings.
  • Upload the certificates to the system
  • Set the path to the new certificates in /etc/ngcp-config/config.yml:

    • ossbssapacheautoprovsslcertfile and ossbssapacheautoprovsslcertkeyfile for the provisioning interface.
    • ossbssapacherestapisslcertfile and ossbssapacherestapisslcertkeyfile for the REST interface.
    • www_adminhttp_adminsslcertfile and www_adminhttp_adminsslcertkeyfile for the admin interface.
    • www_adminhttp_cscsslcertfile and www_adminhttp_cscsslcertkeyfile for the customer self care interface.
  • Apply the configuration changes with ngcpcfg apply 'added web ssl certs'.

The sip:provider CE also provides the self-signed SSL certificates for SIP over TLS services. The system administrator should replace them with certificates signed by a trusted certificate authority if he is going to enable it for the production usage (kamailiolbtlsenable (disabled by default)).

  • Generate the certificates.
  • Upload the certificates to the system
  • Set the path to the new certificates in /etc/ngcp-config/config.yml:

    • kamailiolbtlssslcertfile and kamailiolbtlssslcertkeyfile .
  • Apply the configuration changes with ngcpcfg apply 'added kamailio certs'.

16.5. Securing your sip:provider CE against SIP attacks

The sip:provider CE allows you to protect your VoIP system against SIP attacks, in particular Denial of Service and brute-force attacks. Let’s go through each of those attacks and let’s see how to configure your system in order to face such situations and react against them.

16.5.1. Denial of Service

As soon as you have packets arriving on your sip:provider CE server, it will require a bit of time of your CPU. Denial of Service attacks are aimed to break down your system by sending floods of SIP messages in a very short period of time and keep your system busy to handle such huge amount of requests. sip:provider CE allows you to block such kind of attacks quite easily, by configuring the following section in your /etc/ngcp-config/config.yml :

  dos_ban_enable: 'yes'
  dos_ban_time: 3600
  dos_reqs_density_per_unit: 50
  dos_sampling_time_unit: 2
  dos_whitelisted_ips: []
  dos_whitelisted_subnets: []

Basically, as soon as sip:provider CE receives more than 50 messages from the same IP in a time window of 2 seconds, that IP will be blocked for 3600 sec, and you will see in the the kamailio-lb.log a line saying:

Nov 9 00:11:53 sp1 lb[41958]: WARNING: <script>: IP '' is blocked and banned - R=<null> ID=304153-3624477113-19168@tedadg.testlab.local

The banned IP will be stored in kamailio memory, you can check the list via web interface or via the following command:

# ngcp-kamctl lb fifo sht_dump ipban

Excluding SIP endpoints from banning

There may be some SIP endpoints that send a huge traffic towards NGCP from a specific IP address. A typical example is a SIP Peering Server.


sip:provider CE supports handling such situations by excluding all defined SIP Peering Servers from DoS protection mechanism.

The NGCP platform administrator may also add whitelisted IP addresses manually in /etc/ngcp-config/config.yml at kamailio.lb.security.dos_whitelisted_ips and kamailio.lb.security.dos_whitelisted_subnets parameters.

16.5.2. Bruteforcing SIP credentials

This is a very common attack you can easily detect checking your /var/log/ngcp/kamailio-proxy.log. You will see INVITE/REGISTER messages coming in with strange usernames. Attackers is trying to spoof/guess subscriber’s credentials, which allow them to call out. The very first protection against these attacks is: ALWAYS USE STRONG PASSWORD. Nevertheless sip:provider CE allow you to detect and block such attacks quite easily, by configuring the following /etc/ngcp-config/config.yml section:

  failed_auth_attempts: 3
  failed_auth_ban_enable: 'yes'
  failed_auth_ban_time: 3600

You may increase the number of failed attempt if you want (in same cases it’s better to be safed, some users can be banned accidentally because they are not writing the right password) and adjust the ban time. If a user try to authenticate an INVITE (or REGISTER) for example and it fails more then 3 times, the "user@domain" (not the IP as for Denial of Service attack) will be block for 3600 seconds. In this case you will see in your /var/log/ngcp/kamailio-lb.log the following lines:

Nov 9 13:31:56 sp1 lb[41952]: WARNING: <script>: Consecutive Authentication Failure for 'sipvicous@mydomain.com' UA='sipvicous-client' IP='' - R=<null> ID=313793-3624525116-589163@testlab.local

Both the banned IPs and banned users are shown in the Admin web interface, you can check them by accessing the Security Bans section in the main menu. You can check the banned user as well by retrieving the same info directly from kamailio memory, using the following commands:

# ngcp-kamctl lb fifo sht_dump auth

16.6. Topology Hiding

16.6.1. Introduction to Topology Hiding on NGCP

The term "topology hiding" in SIP is used to describe the measures taken by typically an SBC (Session Border Controller) to hide detailed information of the internal network at the border of which it is located. Pieces of information such as IP addresses and port numbers used by SIP endpoints and intermediaries within the network are considered sensitive, as these can give some hints to potential attackers about the topology of the network.

In a typical SIP session the mandatory headers may carry that sensitive information, for example: Contact, Via, Record-Route, To, From, Call-ID. An SBC applying topology hiding will mangle the content of those headers.

Concealment of sensitive information is achieved through encoding the original content of selected SIP headers. Then NGCP will create a new SIP URI using a preselected IP address and the encoded content as URI parameter, finally re-assembling the SIP header.

Examples for encoded SIP headers:

Record-Route: <sip:;line=sr-NvaAlWtecghucEhu6WtAcu...>
Contact: <sip:;line=sr-NvaAli-1VeL.kRxLcbN86W...>

The load-balancer element of the Sipwise NGCP has an SBC role, from the SIP peers point of view. The LB offers topology hiding function that can be simply activated through a configuration change. By default the function is disabled.

16.6.2. Configuration of Topology Hiding

Activating topology hiding function is possible through the modification of the following configuration parameters in /etc/ngcp-config/config.yml file (shown below with default values of parameters):

        enable: no
        mask_callid: no

Meaning of the configuration parameters:

  • enable: if set to yes, the topology hiding will be activated
  • mask_callid: if set to yes, the SIP Call-ID header will also be encoded
  • mask_ip: an IP address that will be used to create valid SIP URIs, after encoding the real/original header content.


    Any valid, preferably private network address can be used. The suggestion is however to use an address that is not used by any other SIP endpoint or intermediary element in the network.

16.6.3. Considerations for Topology Hiding

Although hiding sensitive information about a SIP provider’s network is desired, there are some potential side effects caused by topology hiding.

The most common example is the consequence that SIP message size may grow when applying topology hiding. The fact that SIP messages become larger may even prevent NGCP from communicating successfully with another SIP entity (a peer SBC, for example). This can be expected under following circumstances:

  • SIP transport protocol is UDP
  • SIP messages have more Via and Record-Route headers
  • IP packets of SIP messages without the topology hiding feature already have a size close to the MTU

In such a case the IP packets carrying SIP messages with encoded headers will have a size exceeding the MTU, that will cause loss of data.

The recommended solution in such a case is to use TCP transport for SIP messages.

16.7. System Requirements and Performance

The sip:provider CE is a very flexible system, capable of serving from hundreds to several tens of thousands of subscribers in a single node. The system comes with a default configuration, capable of serving up to 50.000 subscribers in a normal environment. But there is no such thing as a normal environment. And the sip:provider CE has sometimes to be tunned for special environments, special hardware requirements or just growing traffic.


If you have performance issues with regards to disk I/O please consider enabling the noatime mount option for the root filesystem. Sipwise recommends the usage of noatime, though remove it if you use software which conflicts with its presence.

In this section some parameters will be explained to allow the sip:provider CE administrator tune the system requirements for optimum performance.

Table 17. Requirement_options

OptionDefault valueRequirement impact



Heavy impact on the harddisk storage needed for mysql logs. It can help to restore the database from backups or restore broken replication.



For test systems or low RAM systems, lowering this setting is one of the most effective ways of releasing RAM. The administrator can check the innodb buffer hit rate on production systems; a hit rate over 99% is desired to avoid bottlenecks.



This setting affects the amount of RAM the system will use. Each kamailio-lb worker will have this amount of RAM reserved. Lowering this setting up to 8 will help to release some memory depending on the number of kamailio-lb workers running. This can be a dangerous setting as the lb process could run out of memory. Use with caution.


1/16 * Total System RAM

The installer will set this value to 1/16 of the total system RAM. This setting does not change even if the system RAM does so it’s up to the administrator to tune it. It has been calculated that 1024 (1GB) is a good value for 50K subscriber environment. For a test environment, setting the value to 64 should be enough. "Out of memory" messages in the kamailio log can indicate that this value needs to be raised.



Number of TCP workers kamailio-lb will spawn per listening socket. The value should be fine for a mixed UDP-TCP 50K subscriber system. Lowering this setting can free some RAM as the number of kamailio processes would decrease. For a test system or a pure UDP subscriber system 2 is a good value. 1 or 2 TCP workers are always needed.



Enable or not TLS signaling on the system. Setting this value to "no" will prevent kamailio to spawn TLS listening workers and free some RAM.



See kamailio→lb→tcp_children explanation



See kamailio→lb→tcp_children explanation. In this case the proxy only listens udp so these children should be enough to handle all the traffic. It could be set to 2 for test systems to lower the requirements.


Set the default and the max and min registration interval. The lower it is more REGISTER requests will be handled by the lb and the proxy. It can impact in the network traffic, RAM and CPU usage.



Interval for the proxy to send a NAT keepalive OPTIONS message to the nated subscriber. If decreased, this setting will increase the number of OPTIONS requests the proxy needs to send and can impact in the network traffic and the number of natping processes the system needs to run. See kamailio→proxy→natping_processes explanation.



Kamailio-proxy will spawn this number of processes to send keepalive OPTIONS to the nated subscribers. Each worker can handle about 250 messages/second (depends on the hardware). Depending the number of nated subscribers and the kamailio→proxy→natping_interval parameter the number of workers may need to be adjusted. The number can be calculated like nated_subscribers/natping_interval/pings_per_second_per_process. For the default options, assuming 50K nated subscribers in the system the parameter value would be 50.000/30/250 = (6,66) 7 workers. 7 is the maximum number of processes kamailio will accept. Raising this value will cause kamailio not to start.


1/16 * Total System RAM

See kamailio→lb→shm_mem explanation.



Set this to no if the system shouldn’t perform rating on the CDRs. This will save CPU usage.



If enabled, the system will send the log messages to an external server. Depending on the rsyslog→external_loglevel parameter this can increase dramatically the network traffic.



This setting will set the number of days ngcp logs under /var/log/ngcp will be kept in disk. Lowering this setting will free a high amount of disk space.


In case of using virtualized environment with limited amount of hardware resources, you can use the script ngcp-toggle-performance-config to adjust sip:provider CE configuration for high/low performance:

root@spce:~# /usr/sbin/ngcp-toggle-performance-config
/usr/sbin/ngcp-toggle-performance-config - tool to adjust sip:provider configuration for low/high performance

  --help                Display this usage information
  --high-performance    Adjust configuration for system with normal/high performance
  --low-performance     Adjust configuration for system with low performance (e.g. VMs)


16.8. Troubleshooting

The sip:provider CE platform provides detailed logging and log files for each component included in the system via rsyslog. The main folder for log files is /var/log/ngcp/, it contains a list of self explanatory log files named by component name.

The sip:provider CE is a high performance system which requires compromise between traceability (maximum amount of debug information being written to hard drive) and productivity (minimum load on IO subsystem). This is the reason why different log levels are configured for the provided components by default.

Most log files are designed for debugging sip:provider CE by Sipwise operational team while main log files for daily routine usage are:

Log fileContentEstimated size


API logs providing type and content of API requests and responses as well as potential errors


/var/log/ngcp/panel.log /var/log/ngcp/panel-debug.log

Admin Web UI logs when performing operational tasks on the ngcp-panel



mediation and rating logs, e.g. how many CDRs have been generated and potential errors in case of CDR generation or rating fails for particular accounting data



Overview of SIP requests and replies between lb, proxy and sems processes. It’s the main log file for SIP overview



Overview of SIP requests and replies along with network source and destination information flowing through the platform



Overview of SIP requests and replies between lb, proxy and sems processes



rtpengine related log, showing information about RTP communication



it is highly NOT recommended to change default log levels as it can cause system IO overloading which will affect call processing.


the exact size of log files depend on system type, system load, system health status and system configuration, so cannot be estimated with high precision. Additionally operational network parameters like ASR and ALOC may impact the log files' size significantly.

16.8.1. Collecting call information from logs

The easiest way to fetch information about a single call among the log files is the search for the SIP CallID (a unique identifier for a SIP dialog). The call ID is used as call marker in almost all the voip related log file, such as /var/log/ngcp/kamailio-lb.log , /var/log/ngcp/kamailio-proxy.log , /var/log/ngcp/sems.log or /var/log/ngcp/rtp.log. Example of kamailio-proxy.log line:

Nov 19 00:35:56 sp1 proxy[7475]: NOTICE: <script>: New request on proxy - M=REGISTER R=sip:sipwise.local
F=sip:jdoe@sipwise.local T=sip:jdoe@sipwise.local IP= ( ID=364e4676776621034977934e055d19ea@ UA='SIP-UA'

The above line shows the SIP information you can find in a general line contained in /var/log/ngcp/kamailio-*:

  • M=REGISTER : The SIP Method
  • R=sip:sipwise.local : The SIP Request URI
  • F=sip:jdoe@sipwise.local : The SIP From header
  • T=sip:jdoe@sipwise.local : The SIP To header
  • IP= ( : The source IP where the message is coming from. Between brackets it is shown the local internal IP where the message come from (in this case Load Balancer)
  • ID=364e4676776621034977934e055d19ea@ : The SIP CallID.
  • UAIP= : The User Agent source IP
  • UA=SIP-UA : The SIP User Agent header

In order to collect the full log related to a single call, it’s necessary to "grep" the /var/log/ngcp/kamailio-proxy.log using the ID= string, for example:

# grep "364e4676776621034977934e055d19ea@" /var/log/ngcp/kamailio-proxy.log

16.8.2. Collecting SIP traces

The sip:provider CE platform provides several tools to collect SIP traces. It can be used the sip:provider CE ngrep-sip tool to collect SIP traces, for example to fetch traffic in text format from outbound and among load balancer, proxy and sems :

# ngrep-sip b

see the manual to know all the options:

# man ngrep-sip

The ngrep debian tool can be used in order to make a SIP trace and save it into a .pcap file :

# ngrep -s0 -Wbyline -d any -O /tmp/SIP_trace_file_name.pcap port 5062 or port 5060

The sngrep debian graphic tool as well can be used to visualize SIP trace and save them in a .pcap file :

# sngrep