Software Upgrade

The maintenance release mr9.5 and newer uses the new upgrade approach commonly known as 'A/B Upgrade'

ngcp-upgrade requires a special partitioning schema of disk subsystem. The server has 3 separate partitions:

ngcp-data - it stores data files, like databases files, logs, etc.

ngcp-root and ngcp-fallback - they are equal size and contain the software, OS files and NGCP packages. One of them is the current root '/' partition, the another one is mounted as /ngcp-fallback directory.

See more details in The default disk partitions

During the upgrade the second partition is formatted and the target version is installed into it. After the reboot the system will be started from this partition and previous one becomes the /ngcp-fallback directory.

Please, pay particular attention that this partitioning schema is mandatory and if your system doesn’t have it - create it beforehand.
This is the only supported upgrade schema. The old, in-place upgrade is not supported and technically not possible.

Release Notes

The Sipwise C5 version mr10.1.1 has the following important changes:

  • [Carrier] Initial implementation for NGCP instances support to provide active-active mode for SIP load balancers. [TT#139455]

  • Check a request coming from a peering not only by the IP address and a transport protocol, but also using the source port of the message. [TT#136601]

  • Add support to copy backups to the peer and mgmt nodes for increased resilience. [TT#135601]

  • Initiate a registration session for SIP peering host(s) using the web administration interface, which is a recommended way from now. However it is still possible to use reg_agent.conf. [TT#66577]

  • Add a possibility to avoid NAT detection/facilitation for IP networks (sub-nets). [TT#138600]

  • [CARRIER] Add internal proxy service to provide essential connectivity to the outside world for all Carrier nodes [TT#99553]

  • Two new config.yml options introduced: '' and '' [TT#140550]

  • An option to control CPSLimit (license) behavior in SEMS on reaching thresholds (for emergency calls). [TT#138356]

  • The 'play_announce_before_recording' user/domain/contract preference has been extended to 4 state multiple select: Always, Never, External calls only, Internal calls only. [TT#121150]

  • ngcp-log-flow script now supports rtpengine log file parsing. Additionally it is now possible to combine the parsing of more services together: lbproxy, proxyws, lbws, lbproxyws. [TT#66577]

  • [PRO/Carrier] The Push to Mobile feature has been improved in order to support different ringing priority and order of desk phones and mobile app users. [TT#138002]

Some important technical points for those interested:

  • The config.yml block 'kamailio.proxy.block_useragents' has been moved to '' [TT#140550]

  • Add microseconds precision to logs of the following services: kamailio proxy, kamailo lb, rtpengine, websocket. [TT#138556]

  • [PRO/Carrier] Remove requirement for a specific server’s hostname, now it can be any. [TT#140550]

  • Due to the improvements of 'play_announce_before_recording' preference, now the API to change its value requires a string value instead of a boolean. The possible values are: always (old True), external_calls_only, internal_calls_only, never (old False). Backward compatibility is temporarily preserved, but it will be deprecated starting from version mr11.0.1. [TT#121150]

Deprecation notice:

Please find the complete changelog in our release notes on our WEB site.


The Sipwise C5 software upgrade procedure to mr10.1.1 will perform several fundamental tasks:

  • format fallback partition

  • install Debian to fallback partition

  • install NGCP packages to fallback partition

  • copy current configuration to fallback partition

  • upgrade the NGCP configuration schema in fallback partition

  • update grub configuration so after reboot the current fallback partition becomes the active one

  • reboot to new partition. This steps needs to be taken care manually during maintenance window

  • upgrade the NGCP database schema

Please make sure to have remote access to the system via out-of-band management (like IPMI, iLO, IMM, iDRAC, KVM, etc)

Pre-upgrade checks

It is recommended to execute the preparatory steps in this chapter a few days before the actual software upgrade. They do not cause a service downtime, so it is safe to execute them during peak hours.

Log into the NGCP server

Run the terminal multiplexer under the sipwise user (to reuse the Sipwise .screenrc settings that are convenient for working in multiple windows):

screen -S my_screen_name_for_ngcp_upgrade

Become root inside your screen session:

sudo -s

Check the overall system status

Check the overall system status:


Evaluate and update custom modifications

For the below steps, investigate and make sure you understand why the custom modifications were introduced and if they are still required after the software upgrade. If the custom modifications are not required anymore, remove them (e.g. if a bug was fixed in the target release and the existing patch becomes irrelevant).

If you directly change the working configuration (e.g. add custom templates or change the existing ones) for some reason, then the system must be thoroughly tested after these changes have been applied. Continue with the software upgrade preparation only if the results of the tests are acceptable.

Find the local changes to the template files:


The script will also ask you if you would like to download the templates for your target release. To download the new templates separately, execute:

ngcp-customtt-diff-helper -d

In the tmp folder provided by the script, you can review the patchtt files or merge the current customtt with the new tt2 templates, creating the new customtt.tt2 files. Once you do this, archive the new patchtt/customtt files to reapply your custom modifications after the software upgrade:

ngcp-customtt-diff-helper -t

Find all available script options with the "-h" parameter.

Check system integrity

Changes made directly in tt2 templates will be lost after the software upgrade. Only custom changes made in customtt.tt2 or added by patchtt.tt2 files will be kept. Hence, check the system for locally modified tt2 files on all nodes:

ngcp-status --integrity

Check the configuration framework status

Check the configuration framework status on all nodes. All checks must show the "OK" result and there must be no actions required:

ngcpcfg status

Run "apt-get update" and ensure that you do not have any warnings and errors in the output.

If the installation uses locally specified mirrors, then the mirrors must be switched to the Sipwise APT repositories (at least for the software upgrade). Otherwise, the public Debian mirrors may not provide packages for old Releases anymore or at least provide outdated ones!

Pre-upgrade steps

Sipwise C5 can be upgraded to mr10.1.1 from previous LTS release, or any non-LTS release since the previous LTS-release. The script ngcp-upgrade will find all the possible destination releases for the upgrade and makes it possible to choose the proper one.
If there is an error during the upgrade, the ngcp-upgrade script will request you to solve it. Once you’ve fixed the problem, execute ngcp-upgrade again and it will continue from the previous step.

The upgrade script will ask you to confirm that you want to start. Read the given information carefully, and if you agree, proceed with y.

The upgrade process will take several minutes, depending on your network connection and server performance. After everything has been updated successfully, it will finally ask you to reboot your system. Confirm to let the system reboot (it will boot with an updated kernel).

ngcp-upgrade options

The following options in ngcp-upgrade can be specially useful in some instances of upgrade:

  • --step-by-step: confirm before proceeding to next step. With this option the upgrade operation is performed confirming every step before execution, with the possibility to instruct to continue without confirming further steps until the end (if confirmation is only needed for some steps at the beginning).

  • --pause-before-step STEP_NAME: pause execution before step, given by the name of the script (e.g. "backup_mysql_db"). This option can be useful in several scenarios, for example:

    • to help to debug problems or work around known problems during upgrades. In this case the operator can pause at a given step known to be problematic or right before a problematic set, perform some manual checks or changes, then continue the upgrade until another step (with confirmation like with the recent option --step-by-step), or continue without stop until the end

    • another use might be to help to speed up upgrades when it involves several nodes: they can all proceed in parallel when it’s known to be safe to do so; then perform some parts in lock-step (some nodes waiting until others finish with some stage); then continue in parallel until the end

  • --skip-db-backup: This will speed-up the process in cases where it’s deemed unnecessary, and this is very likely in the upgrade of nodes other than the first.

Preparing for maintenance mode

Sipwise C5 introduces Maintenance Mode with its mr5.4.1 release. The maintenance mode of Sipwise C5 will disable some background services (for instance: ngcp-mediator) during the software upgrade. It thus prevents the system from getting into an inconsistent state while the upgrade is being performed. You can activate maintenance mode by applying a simple configuration change as described later.

  • Enable maintenance mode:

ngcpcfg set /etc/ngcp-config/config.yml "general.maintenance=yes"
  • Apply configuration changes by executing:

ngcpcfg apply 'Enabling maintenance mode before the upgrade to mr10.1.1'

Set the proper software repositories

Ensure you are using the Sipwise APT repositories.

Public Debian mirrors may not provide packages for old Debian releases anymore. Also, they might be outdated. Consider using Sipwise repositories for the time of the upgrade.

Upgrading Sipwise C5 CE

Execute the following commands as root:

ngcp-prepare-upgrade mr10.1.1

There is "stop" step in upgrade scenario, upgrader stops there. At this time the new system in fallback partition is ready so you can reboot the server to boot from mr10.1.1 system.

After reboot run ngcp-upgrade again with the same parameters so upgrade will continue with post-upgrade steps.

Once up again, double-check your config file /etc/ngcp-config/config.yml (sections will be rearranged now and will contain more parameters) and your domain/subscriber/peer configuration and test the setup.

Post-upgrade steps

Disabling maintenance mode

In order to disable the maintenance mode, do the following:

  • Disable the maintenance mode:

ngcpcfg set /etc/ngcp-config/config.yml "general.maintenance=no"
  • Apply the changes to configuration templates:

ngcpcfg apply 'Disable the maintenance mode after the upgrade to mr10.1.1'

Post-upgrade checks

When everything has finished successfully, check that replication is running. Check ngcp-status. Finally, do a basic functionality test. Check the web interface, register two test subscribers and perform a test call between them to ensure call routing works.

You can find a backup of some important configuration files of your existing installation under /ngcp-data/backup/ngcp-mr10.1.1-\* (where \* is a place holder for a timestamp) in case you need to roll back something at any time. A log file of the upgrade procedure is available at /ngcp-data/ngcp-upgrade/$FROM-mr10.1.1/logs/.

Applying the Latest Hotfixes

If your current release is already the latest or you prefer to be on the LTS release, we still suggest applying the latest hotfixes and critical bug fixes.

Execute all steps as described in Pre-upgrade checks. They include the system checks, customtt/patchtt preparation and others. It is important to execute all the steps from the above chapter.

Apply hotfixes


Recheck or update the custom configuration templates

Merge/add the custom configuration templates if needed.

Apply the changes to configuration templates:

ngcpcfg apply 'apply customtt/patchtt after installing the latest packages'

Execute the final checks as described in the Post-upgrade checks section.