There are two ways for end users to maintain their subscriber settings: via the Customer Self-Care Web Interface and via Vertical Service Codes using their SIP phones.
The Sipwise C5 provides a web panel for end users (CSC panel) to maintain their subscriber accounts, which is running on https://ngcp-ip. Every subscriber can log in there, change subscriber feature settings, view their call lists, retrieve voicemail messages and trigger calls using the click-to-dial feature.
To log into the CSC panel, the end user has to provide his full web username (e.g.
firstname.lastname@example.org) and the web password defined in Section 5.3, “Creating a Subscriber”. Once logged in, he can change his web password in the Account section. This will NOT change his SIP password, so if you control the end user devices, you can auto-provision the SIP password into the device and keep it secret, and just hand over the web password to the customer. This way, the end user will only be able to place calls with this auto-provisioned device and not with an arbitrary soft-phone, but can nonetheless manage his account via the CSC panel.
As an operator (as well as a Reseller), you can change the branding logo of the Customer Self-Care (CSC) panel and the available languages on the CSC panel. This is possible via the admin web interface.
For changing the branding logo on a reseller’s admin web page and on the CSC panel you just need to access the web interface as Administrator and navigate to Reseller menu. Once there click on the Details button for your selected reseller, finally select Branding.
In order to do the same as Reseller, login on the admin web interface with the reseller’s web credentials, then access the Panel Branding menu.
The web panel customisation happens as follows:
Press the Browse button to select an image for the new logo:
Select and copy the auto-generated CSS code from the text box below the uploaded image:
Paste the CSS code into CSS text box and Save the changes:
Now the new logo is already visible on the admin / CSC panel. If you want to hide the Sipwise copyright notice at the bottom of the web panels, add a line of CSS code as shown here:
The final branding data is shown on the admin web panel:
The layout and style of NGCP’s admin and CSC web panel is determined by a single
More complex changes, like replacing colour of some web panel components, is possible via the modification of the CSS file.
Only experienced users with profound CSS knowledge are advised to change web panel properties in the main CSS file. Sipwise does not recommend and also does not support the modification of the main CSS file.
You can also enable/disable specific languages a user can choose from in the CSC panel.
Currently, English (
en), German (
de), Italian (
it), Spanish (
es) and Russian (
are supported, and the default language is the same as the browser’s preferred one.
You can select the default language provided by CSC by changing the parameter
/etc/ngcp-config/config.yml file. An example to
set the English language as default:
Sipwise C5 offers several ways to access the Voicemail box.
The CSC panel allows your users to listen to voicemail messages from the web browser, delete them and call back the user who left the voice message. User can setup voicemail forwarding to the external email and the PIN code needed to access the voicebox from any telephone also from the CSC panel.
To manage the voice messages from SIP phone: simply dial internal voicemail access number
To change the access number: look for the parameter voicemail_number in /etc/ngcp-config/config.yml in the section sems→vsc. After the changes, execute ngcpcfg apply 'changed voicebox number'.
To let the callers leave a voice message when user is not available he should enable Call Forward to Voicebox. The Call Forward can be provisioned from the CSC panel as well as by dialing Call Forward VSC with the voicemail number. E.g. when parameter voicemail_number is set to 9999, a Call Forward on Not Available to the Voicebox is set if the user dials
To manage the voice messages from any phone: